The office staff was courteous and helpful, and the personnel that performed the physical work did a fine job with the tasks to which they were assigned. 

Mike and Ben were respectful, informative, and accommodating. They made the whole experience way more pleasant than it could have been (which nothing is enjoyable when your floors and dry are being torn out and quarantined)- but they managed to make it way less painful. Thanks Mike and Ben!

Homero is the best! He was professional, responsive, thorough and did a great job when we had our downstairs flooded by a defective kitchen sink faucet. I can't say enough good things about him and his crew, I will not hesitate to recommend or use them again! Thank you so much Homero!

I can't imagine giving this company less than 5 stars. If I had 10 stars to give, I'd gladly do it. We had a pipe burst and the entire first floor of our house was damaged including wood floor, carpet, and walls. It couldn't have come at a worse time in our lives and I didn't know where to turn. I called several companies who gave me the runaround, until I got ahold of Homero (definitely Divine intervention) who came out late in the evening on a Friday night. He assessed the situation, immediately for the water flow stopped, and reassured me everything would be ok. 

From that point Homero and his team did the rest, including handling insurance claims for two different companies (HOA and personal). Homero even personally helped me shop for new flooring! 

What could have been a disaster turned out to be nothing more than an inconvenience, thanks to the amazing care of Homero and his team. 

They had a motto on the side of their truck that said "Like it never happened". That's not entirely true because they left my house BETTER than before it happened! Thank you Homero and SERVPRO Monrovia!

I had a prompt response to my original call. A prompt setup, and the technicians were there when they said they were going to be there. The technicians also cleaned after every day they were there. Communication was very good between the Office myself( the landlord) and the tenants who had the problem.

SERVPRO of Monrovia was very fast responding to my emergency. I never felt insecure and was always at ease. 

I'm so impressed with the quick emergency service I received after black water backed up in our home 3 months ago. They arrived immediately and went into action, overnight the water was removed and the area was dried with a ton of fans. They removed all the furniture and stored it and wrapped all our knick knocks and valuables to perfection.
Today 3 months later they brought everything back in perfect condition. They are so professional and courteous. Definitely a five star for these guys!!!!